Terms and Conditions / Terms of Service

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY.
By accessing or using our services, you agree to be bound by the terms and conditions described herein and all terms incorporated by reference. If you do not agree to all of these terms, do not access or use our services.

1. New Check-ins

By accessing your account through our portal at http://portal.prismtech.co.uk, you can:

  • View current and previous work orders.

  • Make requests and communicate directly with our staff.

  • View previous receipts.

  • Track the progress of your repairs in real-time, eliminating the need for phone inquiries.

2. Booking and Repair Process

2.1. Acceptance of Terms
Booking your device with us implies acceptance of these terms and conditions.

2.2. Repair Timelines

  • Typical repair time is 1-4 business days but may vary during busy periods or if special-order items are required.

  • Excessive contact for updates may delay repairs, as technician time is prioritized for repair work.

2.3. Data Loss and Liability

  • While we take care to avoid data loss, mechanical failures or virus infections can cause unpredictable issues.

  • We recommend using our backup services for important data before diagnostics or repairs.

  • Prism Technology is not liable for data loss, theft, fire, liquid damage, or other unforeseen events.

2.4. Third-Party Screens and Compatibility

  • We may use high-quality third-party screens for repairs.

  • Compatibility issues with manufacturer software updates may arise, and non-original part notifications may appear. These do not affect functionality.

2.5. Water Resistance

  • Repairs may compromise your device’s water resistance. We do not guarantee water resistance post-repair unless explicitly stated in writing.

2.6. Dust Visibility

  • While we minimize dust during repairs, microscopic particles may remain under components like screens. This does not affect functionality.

3. Items Booked In

 

3.1. Unclaimed Items Policy

 

Notification of Collection

  • Upon completion of repairs, diagnostics, or services, we will notify you via the provided contact information (email, phone, etc.).

Unclaimed Items

  • Items not collected within 14 days of notification/request will be considered unclaimed.

 

Communication Efforts

  • We will make reasonable attempts to contact you during the 14-day period via email, phone, or text.

 

Return of Unclaimed Items

  • We may return unclaimed items to you at your expense via recorded delivery. You will be liable for postage, packaging, administration, and debt recovery costs.

 

Disposal or Sale

  • If returning an item is not cost-effective or the item is deemed beyond economical to repair , we reserve the right to dispose of or sell the item as we see fit.

 

Replaced Parts

  • Replaced parts will be disposed of or recycled unless prior written agreement is made.

 

Data Protection

  • We will securely erase personal data from unclaimed items in accordance with data protection laws.

 

Customer Disputes

  • Disputes regarding disposal or sale will be resolved with evidence of notifications and communication attempts.

 

3.2. Contact Information

  • It is your responsibility to ensure we have your correct contact details. If you do not receive notifications, check your spam folder.

 

3.3. Acceptance of Terms

  • By booking your item with us, you accept these terms and conditions, available in-store or at Prism Technology Terms.

  •  

4. Receipt Terms and Conditions

4.1. Refurbished Items

  • Refurbished items come with a 1-year warranty against defects in materials or workmanship.

  • Warranty does not cover software faults, accidental damage, or unauthorized modifications.

4.2. Returns Policy

  • 2-Day Goodwill Return: Return the item in its original condition within 2 days for a voucher.

  • 30-Day Statutory Refund: Faulty items may be refunded, repaired, or replaced within 30 days with proof of purchase.

4.3. New Items

  • Manufacturer’s warranty applies. Refer to the included documentation for details.

4.4. Receipts for Services

  • Review receipts carefully. Contact us within 7 days of receipt for any concerns. After 7 days, services are considered complete.

4.5. Additional Terms

  • Additional terms may apply to specific products, services, or promotions.

4.6. Repair Services

  • Contact us within 5 days of receiving your repaired item for any concerns.

5. General Terms and Conditions

5.1. Privacy

  • Your personal information is handled in accordance with our Privacy Policy, available on our website.

5.2. Limitation of Liability

  • We are not liable for indirect, incidental, or consequential damages arising from the use of our services.

5.3. Governing Law

  • These terms are governed by the laws of the jurisdiction where Prism Technology is located.

5.4. Modifications

  • We reserve the right to modify these terms at any time. Continued use of our services constitutes acceptance of changes.

For the most up-to-date terms and conditions, visit our website or contact customer support.